Chat and Vision Returns Policy

 

CONTENTS

  1. BASIC CRITERIA
  2. RETURN POLICY
  3. SPECIAL RETURNS POLICY - DEFECTIVE PRODUCTS
 

Please carefully read the returns criteria below. If your returned product does not match all applicable criteria listed below, our returns warehouse reserves the right to reject your return and send it back to you at your cost. Consequently, your RMA may be nullified, any credit request may be denied, replacement orders will not be made, and you may be charged for all shipping to and from our returns warehouse that may be incurred by Chat and Vision Ltd.

 

Basic Criteria

All returns must include the following:
  • Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
  • Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
  • Valid Return Merchandise Authorization (RMA) which can be obtained from our Web site. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return.
  • Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
  • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
 

Return Policy

You may cancel your purchase by contacting us to obtain your RMA within thirty (30) days beginning on the day after the date the product was delivered. Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for the cost of sending the product to our Returns Warehouse.

The purchase price (including the cost of sending the item to you) will be credited to the original payment method used for the original purchase as soon as possible and, in any case, within thirty (30) days of the day you have given notice of your cancellation. . For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card.

Please note that you have a legal obligation to take reasonable care of the products whilst they are in your possession.

 

Special Return Policy

 

Defective Products

 

Defective products can only be returned in exchange for the exact same product, or provided you return the goods to us within a reasonable period (at the sole discretion of Chat and Vision Ltd the purchase price (including the costs of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) will be credited to the credit card used for the original purchase (or, if possible, through the original payment method). Where your defective item is covered by a manufacturer's warranty, you may wish to contact the manufacturer directly so that they can rectify the problem for you.

Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfilment. How quickly your replacement product ships after that depends on product availability.

Chat and Vision Ltd in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

This Returns Policy does not affect any rights that you may have under applicable consumer laws.

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